Compliments and Complaints
To effectively manage the performance of our officers, we like to be informed of any commendable conduct so that we can acknowledge them for a job well done and reinforce this kind of work performance. Please contact the shift supervisor to let them know about your positive experience!
The duties of a police officer can often be a very difficult and complex job. We recognize that mistakes may be made and our actions can fall short of expectations.
Through the internal affairs process, we can help maintain the integrity of the department by helping to identify and correct our performance. Many times responding to complaints and concerns also provides us an opportunity to explain why an officer may be performed in a certain way when a member of the public didn't understand the reason for their actions.
The Newton Police Department administration seeks to proactively instruct and supervise rather than conduct investigations into reports of misconduct in order to maintain community trust.
To lodge a complaint against an officer or civilian police employee, please contact the shift supervisor.
When Making a Complaint
- Your complaint will be sent to a superior officer or a specially trained internal affairs officer who will conduct a thorough and objective investigation.
- You might be asked to help in the investigation by giving a detailed statement about what happened or providing other important information.
- All complaints against police officers are thoroughly investigated. You will be advised in writing of the outcome of the investigation.
- If our investigation shows that a crime might have been committed, the county prosecutor will be notified. You might be asked to testify in Court.
- If our investigation results in an officer being charged with a violation of department rules, you might be asked to testify in a departmental hearing.
- If our investigation shows that the complaint is unfounded or that the officer acted properly, the matter will be closed.
- Remember- It is unlawful to provide information in this matter which you do not believe to be true.